I've been going to this surgery for 8+ yrs, I moved back to the coast almost 9yrs ago and started seeing dr asifa, she's always been great. But I've cut my forearm open and at 62yrs of age I need to see a dr urgent. Dr Aruna is great but booked out and tried making an appointment with asifa but unless u had seen her in the last 12mths she's not seeing you. She moved over to the Broadwater surgery so Aruna became our permanent dr. I can't believe u have to have visited a dr within 12mths or u don't get to see anyone? Go figure! I've always thought as an Aussie I could get a drs appointment for such an urgent review.?? My arm is split open, shouldn't have to have seen a certain dr in the past 12mths just to get help.
Candice V
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February 18, 2026
Thank you to the medical staff for taking care of me immediately. I were so sick but they so professional!
Robbie
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April 03, 2025
Made an appointment. The waiting room was completely empty, and the doctor did not have anyone with him. He still made me wait 20 minutes after my appointment time and blamed the delay on a new computer software system. I said that his time was not more important then mine and left without the consult. I found him arrogant and unapologetic. Front counter staff should advise of delays to stop annoying people and wasting their time.
Mary Harris
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February 14, 2024
This afternoon I was contacted by my GP at Bay Medical in relation to a report that I had tested positive to Covid. I explained that I knew nothing about it and that I had not contacted the surgery in relation to this. The GP said she was putting me through to reception after which I was on hold for about 10 minutes. When the receptionist finally came on the line she abruptly informed me that the situation involved another patient and I had been contacted in error. When I suggested an apology may be in order she asked if I was planning on coming down to assist her in reception as she was very busy. I asked if that assistance may include ensuring that patients’ records are not switched by mistake. The receptionist then hung up in my ear with no further reply. I trust that some person of authority in the organisation may access this review and some form of accountability be put in place to address this low standard of staff service provision.
GRAHAM LOUDEN
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February 13, 2023
The receptionist Tracy was very nice when I explained I couldn’t get to the surgery for an appointment this morning and suggested the Dr could ring me and give me the X-ray report over the phone. Dr rang a little earlier than arranged but that was convenient. A great outcome for me. Thank you Bay Medical.
Our Address
Shop 44A, 10/12 Lae Dr, Runaway Bay QLD 4216, Australia
I've been going to this surgery for 8+ yrs, I moved back to the coast almost 9yrs ago and started seeing dr asifa, she's always been great. But I've cut my forearm open and at 62yrs of age I need to see a dr urgent. Dr Aruna is great but booked out and tried making an appointment with asifa but unless u had seen her in the last 12mths she's not seeing you. She moved over to the Broadwater surgery so Aruna became our permanent dr. I can't believe u have to have visited a dr within 12mths or u don't get to see anyone? Go figure! I've always thought as an Aussie I could get a drs appointment for such an urgent review.?? My arm is split open, shouldn't have to have seen a certain dr in the past 12mths just to get help.
Thank you to the medical staff for taking care of me immediately. I were so sick but they so professional!
Made an appointment. The waiting room was completely empty, and the doctor did not have anyone with him. He still made me wait 20 minutes after my appointment time and blamed the delay on a new computer software system. I said that his time was not more important then mine and left without the consult. I found him arrogant and unapologetic. Front counter staff should advise of delays to stop annoying people and wasting their time.
This afternoon I was contacted by my GP at Bay Medical in relation to a report that I had tested positive to Covid. I explained that I knew nothing about it and that I had not contacted the surgery in relation to this. The GP said she was putting me through to reception after which I was on hold for about 10 minutes. When the receptionist finally came on the line she abruptly informed me that the situation involved another patient and I had been contacted in error. When I suggested an apology may be in order she asked if I was planning on coming down to assist her in reception as she was very busy. I asked if that assistance may include ensuring that patients’ records are not switched by mistake. The receptionist then hung up in my ear with no further reply. I trust that some person of authority in the organisation may access this review and some form of accountability be put in place to address this low standard of staff service provision.
The receptionist Tracy was very nice when I explained I couldn’t get to the surgery for an appointment this morning and suggested the Dr could ring me and give me the X-ray report over the phone. Dr rang a little earlier than arranged but that was convenient. A great outcome for me. Thank you Bay Medical.