The apartment was in a terrible condition when we checked in. The wardrobes were full of dust and mould, and the blankets didn’t appear to be clean. I reported this to reception immediately and ended up buying new blankets from Coles because I wasn’t comfortable using theirs.
After we checked out, they charged us AUD 750. Later they claimed the charge was AUD 500 for cleaning and a broken freezer drawer, which we did not break.
My biggest mistake was not taking photos of the apartment when we arrived. I never expected this because every Australian we met during our trip was kind and honest.
I have already lodged a complaint with the Office of Fair Trading. If this matter is not resolved, I will take it to QCAT, even if it costs me more than the money I’m trying to recover. This is no longer about the money—it’s about preventing other guests from being treated the same way.
My advice to every guest: take photos and videos of the entire apartment before you unpack.
Ahad Raja
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August 14, 2026
Good View of the Ocean.
Good Service.
Easy Check-in and Check-out.
Did not have central heating. Although portable heaters were provided. Rooms felt a little old. Felt a little dusty, maybe carpets needed cleaning.
Amanda
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March 05, 2026
Staying here for 5 nights . Rooms are absolutely breath taking! Soon as my family and I walked in we were in awe. Very Hampton beach style. Very clean! I actually packed my own sheets as most hotels are dirty , but there was not one mark or hair on the bed sheets so didn’t need too! We had our own parking spot under ground which was great to not have to drive around looking for parking ! Close to all the shops. We will definitely always book This hotel when we come here from now on.this is now our go to holiday place !
The only negative thing I have To say , was the balcony doors. I have a toddler and a 11 year old sleep walker and there are no dead locks or key locks on the balcony doors so I was super paranoid . I ended up just putting all our suit cases in front of them other then that this hotel is 10/10
Jared Cranswick
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June 17, 2026
Fantastic apartments. The rooms were great and the view was incredible. Staff were friendly and helpful, would absolutely love to come back here again
Calvin Hawes
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August 08, 2026
Great value for money, the front desk lady explained everything perfectly and was so friendly and helpful. The room was amazing, will definitely be coming here again
The apartment was in a terrible condition when we checked in. The wardrobes were full of dust and mould, and the blankets didn’t appear to be clean. I reported this to reception immediately and ended up buying new blankets from Coles because I wasn’t comfortable using theirs. After we checked out, they charged us AUD 750. Later they claimed the charge was AUD 500 for cleaning and a broken freezer drawer, which we did not break. My biggest mistake was not taking photos of the apartment when we arrived. I never expected this because every Australian we met during our trip was kind and honest. I have already lodged a complaint with the Office of Fair Trading. If this matter is not resolved, I will take it to QCAT, even if it costs me more than the money I’m trying to recover. This is no longer about the money—it’s about preventing other guests from being treated the same way. My advice to every guest: take photos and videos of the entire apartment before you unpack.
Good View of the Ocean. Good Service. Easy Check-in and Check-out. Did not have central heating. Although portable heaters were provided. Rooms felt a little old. Felt a little dusty, maybe carpets needed cleaning.
Staying here for 5 nights . Rooms are absolutely breath taking! Soon as my family and I walked in we were in awe. Very Hampton beach style. Very clean! I actually packed my own sheets as most hotels are dirty , but there was not one mark or hair on the bed sheets so didn’t need too! We had our own parking spot under ground which was great to not have to drive around looking for parking ! Close to all the shops. We will definitely always book This hotel when we come here from now on.this is now our go to holiday place ! The only negative thing I have To say , was the balcony doors. I have a toddler and a 11 year old sleep walker and there are no dead locks or key locks on the balcony doors so I was super paranoid . I ended up just putting all our suit cases in front of them other then that this hotel is 10/10
Fantastic apartments. The rooms were great and the view was incredible. Staff were friendly and helpful, would absolutely love to come back here again
Great value for money, the front desk lady explained everything perfectly and was so friendly and helpful. The room was amazing, will definitely be coming here again