100% reccomend! We loved our stay! Easy check-in, efficient staff, excellent timely communication, and very clean accommodation. Special mention to beautiful receptionists Raven, Geraldine, Chloe and cleaner Steven for contributing to our enjoyable and relaxing experience.
Heather
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May 04, 2026
We stayed here for 2 nights a few years ago and absolutely loved it so we decided to come back . Well let me tell you that we will never return here ever again the room was absolutely filthy the sheets had evidently not been changed for quite some time the only spare blanket provided in the room was stained with what I could only say looked like urine . The shower in the ensuite was unusable and the shower in the second bathroom was not much better . The lounge was so uncomfortable and the dining table and chairs were very out dated and worn . The mould in the ducted air con vents was absolutely disgusting . The out door furniture was also very stained and the kitchen utensils needed to washed before they could be used .
I did mention this to the receptionist when I dropped the keys back and also showed her the photos I had taken and her response was we have been very busy this week , the room was cleaned before you checked in but I’ll make sure to let the cleaner know she needs to do a more thorough job today .
I thought that she may actually do this but then I came here and read the reviews and I saw another review for the exact same room (5224) and some of the same issues and realised it’s not going to be fixed so decided to post my own review.
If I could give no stars I would .
Carolyn Marks
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April 22, 2026
Our stay in the 3 Bedroom collection apartment was clean, modern and well maintained. A nice base for exploring the nearby theme parks. I was terrified when reading previous Google reviews and called the residences to enquire. I was told some of townhouses are very poorly kept and unmaintained, whereas the apartment was better than most hotels I've stayed in.
It is well suited to Travellers with a hire car. The gated community aspect would be problematic if relying on taxis.
We would happily return.
A second swipe card would make a huge difference if someone doesn't want to go with your group they are very much trapped in the building, if they leave they can't get back in.
Amber-Rose Knowlton
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March 30, 2026
I had booked an apartment at the residences on booking.com and only read the reviews there (which were all good), without reading the google reviews. I ended up reading the google reviews the night before heading there, and started to get a little anxious seeing how negative they all were. I messaged the property and expressed my concerns, and they reassured me that if anything were an issue, they would resolve this.
I was pleasantly surprised. Overall, the apartment was really clean. We had a decent view on our balcony, and the beds were really comfortable. The air con worked perfectly, and we even got upgraded to a 2-bed apartment for no extra cost (I think this may have had something to do with my booking.com rating, but I’m not sure).
We had no issues with our stay.
Reasons it’s a 4 star and not 5:
• Although generally pretty clean, some minor things to note (I’m a cleaner myself, so easily spotted these things) - mirrors were a little streaky, bottoms of shower and shower grouts needed a better clean where there was a bit of grime build up, same as under the sink plug. Sofa had some questionable stains on.
• Location is a little far out from things. However, it’s close to all bus services which is great. Keep in mind buses don’t seem to run very late around this area, and if you’re getting an uber you may have to walk to the nearby Cole’s to get one, as the apartments are in a gated community.
• Tea/coffee options were a little basic (no white sugar, no decaf options) but fine.
Aspects we loved:
• Gated community made it feel super safe.
• Really pretty surrounding area.
• Right near bus stops making travel convenient. Easy pick up points with the coles being a 5-10 min walk (depending what apartment you’re at).
Megan Hodza
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April 22, 2026
I don't recommend staying here, it was one of the worst places we have ever stayed and was in such poor condition. It desperately needs a deep clean - there was mould and rust build up in the bathrooms, the bottom of the couches were all marked and the walls along the stairs and side tables were extremely dirty. It also needs some maintenance as the ensuite door didn’t close properly and several toilet roll holders were broken. The location was overall good and hope island was really nice but there would be many other nicer properties to stay at, especially for the price we paid.
Our Address
5101/5117 Harbourview Dr, Hope Island QLD 4212, Australia
100% reccomend! We loved our stay! Easy check-in, efficient staff, excellent timely communication, and very clean accommodation. Special mention to beautiful receptionists Raven, Geraldine, Chloe and cleaner Steven for contributing to our enjoyable and relaxing experience.
We stayed here for 2 nights a few years ago and absolutely loved it so we decided to come back . Well let me tell you that we will never return here ever again the room was absolutely filthy the sheets had evidently not been changed for quite some time the only spare blanket provided in the room was stained with what I could only say looked like urine . The shower in the ensuite was unusable and the shower in the second bathroom was not much better . The lounge was so uncomfortable and the dining table and chairs were very out dated and worn . The mould in the ducted air con vents was absolutely disgusting . The out door furniture was also very stained and the kitchen utensils needed to washed before they could be used . I did mention this to the receptionist when I dropped the keys back and also showed her the photos I had taken and her response was we have been very busy this week , the room was cleaned before you checked in but I’ll make sure to let the cleaner know she needs to do a more thorough job today . I thought that she may actually do this but then I came here and read the reviews and I saw another review for the exact same room (5224) and some of the same issues and realised it’s not going to be fixed so decided to post my own review. If I could give no stars I would .
Our stay in the 3 Bedroom collection apartment was clean, modern and well maintained. A nice base for exploring the nearby theme parks. I was terrified when reading previous Google reviews and called the residences to enquire. I was told some of townhouses are very poorly kept and unmaintained, whereas the apartment was better than most hotels I've stayed in. It is well suited to Travellers with a hire car. The gated community aspect would be problematic if relying on taxis. We would happily return. A second swipe card would make a huge difference if someone doesn't want to go with your group they are very much trapped in the building, if they leave they can't get back in.
I had booked an apartment at the residences on booking.com and only read the reviews there (which were all good), without reading the google reviews. I ended up reading the google reviews the night before heading there, and started to get a little anxious seeing how negative they all were. I messaged the property and expressed my concerns, and they reassured me that if anything were an issue, they would resolve this. I was pleasantly surprised. Overall, the apartment was really clean. We had a decent view on our balcony, and the beds were really comfortable. The air con worked perfectly, and we even got upgraded to a 2-bed apartment for no extra cost (I think this may have had something to do with my booking.com rating, but I’m not sure). We had no issues with our stay. Reasons it’s a 4 star and not 5: • Although generally pretty clean, some minor things to note (I’m a cleaner myself, so easily spotted these things) - mirrors were a little streaky, bottoms of shower and shower grouts needed a better clean where there was a bit of grime build up, same as under the sink plug. Sofa had some questionable stains on. • Location is a little far out from things. However, it’s close to all bus services which is great. Keep in mind buses don’t seem to run very late around this area, and if you’re getting an uber you may have to walk to the nearby Cole’s to get one, as the apartments are in a gated community. • Tea/coffee options were a little basic (no white sugar, no decaf options) but fine. Aspects we loved: • Gated community made it feel super safe. • Really pretty surrounding area. • Right near bus stops making travel convenient. Easy pick up points with the coles being a 5-10 min walk (depending what apartment you’re at).
I don't recommend staying here, it was one of the worst places we have ever stayed and was in such poor condition. It desperately needs a deep clean - there was mould and rust build up in the bathrooms, the bottom of the couches were all marked and the walls along the stairs and side tables were extremely dirty. It also needs some maintenance as the ensuite door didn’t close properly and several toilet roll holders were broken. The location was overall good and hope island was really nice but there would be many other nicer properties to stay at, especially for the price we paid.